Quote Request
IT RESOURCES AND SOLUTIONS

IT Service Management

SERVICE DESCRIPTION

What is
IT Service Management

IT service management is providing the partner with comprehensive IT infrastructure management in the company, including management: infrastructure, Help Desk, servers, networks, security, as well as taking care of backup and disaster recovery.

Write to find out more about the offer
Our brands
RESPONSE TO YOUR NEEDS

When to use the service:

Lack of IT resources

When there are not enough internal resources to manage the IT infrastructure.

Operational efficiency

When operational efficiency is needed.

Cost optimization

In a situation where it is necessary to optimize costs.

Reliability of IT systems

When you need to take care of the security, reliability and continuity of IT systems.

EXPLORE OUR PROCESS

How we provide the service

Requirements analysis
We analyze the client’s needs in the field of IT infrastructure.
Monitoring and support
It monitors the customer’s infrastructure 24/7, solving problems on the fly, minimizing downtime.
Help Desk Management
We help end users through a dedicated hotline and remote access to devices.
Flexible approach
We adapt to the customer’s needs, both in terms of time and specific requirements.
Reporting and consulting
We report on the condition of the IT infrastructure, propose improvements and consultations in the field of process optimization.
Completion of the project
After the implementation or service is completed, we provide training of the client’s employees and full support in the maintenance and development of the infrastructure.
KPIs

Key Performance Indicators (KPIs)

Average Ticket Response Time (Help Desk)

Average time to resolve the reported issue

Percentage of time that IT infrastructure is running without failure

End-user satisfaction

Percentage of tickets resolved as agreed

Number of failures and downtime in the system in a given time

Percentage of IT systems that meet security requirements

CONTACT

Do you want to find the best employees and improve HR processes in your company?

Let’s talk about the possibilities. Fill out the form and we will get back to you within 24 hours.

    Your personal data included in the form will be processed only for contact, offer or marketing, analytical or statistical purposes by companies of the LeasingTeam Group as Co-Administrators. More information about the Co-Administrators, processing of personal data and related rights is available in the Privacy Policy.